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University of Houston Libraries

Chat Reference Policy

Appropriate Use

UH Libraries’ chat service offers assistance for simple research questions such as:

For questions that require in depth research, use our Ask a Librarian service or arrange an appointment with one of our subject librarians. Our chat service, as well as other UH Libraries’ reference services cannot provide medical, legal, or financial advice.

Chat reference sessions may be terminated and the users banned for the use of inappropriate or rude language, harassment of any kind, or repeated off-topic questions.

Privacy Policy

The University of Houston Libraries is dedicated to protecting your privacy. The library collects and archives your chat session with the sole purpose of improving the quality of our services through training and research. If the user provides identifying information, it will be removed during the archiving process.