FAQs for Accessing Electronic Resources

Electronic Resources

Right Block

How do I access electronic resources from outside the Library?

To access an electronic resource from outside of one of the Libraries, you will be prompted for your CougarNet ID and password. Your CougarNet ID is the same as you use for accessing your email. For more information about your CourgarNet ID, please click here.

Is remote access to electronic resources available to emeriti?

Emeriti may contact Lee Hilyer at lahilyer@uh.edu to request remote access to electronic resources. Please indicate the resources you would like to use and, where possible, provide the barcode number on your Cougar 1Card. Electronic resources are subject to specific terms of use.

How Do I Clear My History, Cache, and Cookies?

Clearing your history, cache, and cookies will result in the loss of all temporary files saved in your web browser. This may mean that some login information to other web resources may be lost. We recommend that you either memorize or save any personal login scripts you need for non-library web resources you use on a regular basis.

Internet Explorer (any version)	Mozilla Firefox (any version)	Safari (any version)
Clearing cookies/cache: Click on the Tools menu in the middle of the menu bar Choose Internet Options On the General tab page, click on Delete Cookies, Delete Files Changing security/privacy settings to the default: Click on the Tools menu in the middle of the menu bar Choose Internet Options Under the Security tab, click the Default Level button Under the Privacy tab, click the Default button Validating: Click on OK Close and reopen IE browser	Clearing cookies and cache: Go to Tools > Options Click Privacy Click Cookies tab and then click Clear Cookies Now Click Cache tab and then click Clear Cache Now Click OK to close the Options window Using the Clear Private Data tool to automate deletion of private data: Go to Tools > Options Click Privacy Click Cookies tab > Settings Make selections Click OK Changing privacy settings: Go to Tools > Options Click Privacy Click Cookies tab Click 'Allow sites to set Cookies' Click Content tab Make sure 'Enable Java' and 'Enable JavaScript' are selected Click OK	Clearing cookies and cache: From the Safari menu > Click Empty Cache When asked “Are you sure you want to empty the Cache?” > Click Empty To clear the cookies: From the Safari menu > Click Preferences From the Security dialog box > click Bookmarks Click Show Cookies From the Cookie dialog box > click Choose a Cookie > click Remove or To delete all cookies > click Remove All Click Done

Internet Explorer (any version)

Mozilla Firefox (any version)

Safari (any version)

Clearing cookies/cache:

Click on the Tools menu in the middle of the menu bar
Choose Internet Options
On the General tab page, click on Delete Cookies, Delete Files

Changing security/privacy settings to the default:

Click on the Tools menu in the middle of the menu bar
Choose Internet Options
Under the Security tab, click the Default Level button
Under the Privacy tab, click the Default button

Validating:

Click on OK
Close and reopen IE browser

Clearing cookies and cache:

Go to Tools > Options
Click Privacy
Click Cookies tab and then click Clear Cookies Now
Click Cache tab and then click Clear Cache Now
Click OK to close the Options window

Using the Clear Private Data tool to automate deletion of private data:

Go to Tools > Options
Click Privacy
Click Cookies tab > Settings
Make selections
Click OK

Changing privacy settings:

Go to Tools > Options
Click Privacy
Click Cookies tab
Click 'Allow sites to set Cookies'
Click Content tab
Make sure 'Enable Java' and 'Enable JavaScript' are selected
Click OK

Clearing cookies and cache:

From the Safari menu > Click Empty Cache
When asked “Are you sure you want to empty the Cache?” > Click Empty

To clear the cookies:

From the Safari menu > Click Preferences
From the Security dialog box > click Bookmarks
Click Show Cookies

From the Cookie dialog box > click Choose a Cookie > click Remove

To delete all cookies > click Remove All
Click Done

How Do I Re-set My Favorites/Bookmarks for Library Resources and Why Do I Have To Do This?

To re-set any favorites/bookmarks, search in the UH Library Catalog for the title of any database or electronic journal. Open up the catalog record for the title and right click with your mouse on the link for UH Main campus users only. When the box opens up with the various options, click on save to favorites in Internet Explorer or bookmark this link in Mozilla Firefox. Our proxy service is set-up to be a prefix to a standard URL for all of the library resources and this is what helps authenticate you as an authorized user of the libraries resources. If you are not being asked for your CougarNet ID and password then you are at the wrong authentication screen and must try to reach the resource from the UH Library Catalog or from the Libraries web pages.

Does remote access work from a Macintosh computer?

All of our resources should now be available on Macintosh computers whether you are using Internet Explorer or Mozilla Firefox.

What about accessing Electronic Journals and E-Reserves?

UH students, staff and faculty can access Electronic Journals or E-Reserves from UH Library Catalog. Access to electronic journals and the electronic reserves is set-up like access to all other electronic resources. If you are connecting to these from home, you will be prompted for your CougarNet ID and password.

What If I Need Help or Have Questions?

Call us! You can get assistance by calling the Information Desk at 713-743-1050, or by contacting us through the Ask a Librarian form. You can also stop by the Information Desk on the 1st floor of the M.D. Anderson Library and talk to someone in person.

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