Chat Reference Policy

Appropriate Use

UH Libraries’ chat service offers assistance for simple research questions such as:

  • How to find books or journal articles on a particular topic.
  • How to use UH Libraries’ online catalog.
  • How to use UH Libraries' electronic databases.
  • General information about UH Libraries, its collections, and policies.

For questions that require in depth research, use our Ask a Librarian service or arrange an appointment with one of our subject librarians. Our chat service, as well as other UH Libraries’ reference services cannot provide medical, legal, or financial advice.

Chat reference sessions may be terminated and the user banned for the use of inappropriate or rude language, harassment of any kind, or repeated off-topic questions.

Privacy Policy

The University of Houston Libraries is dedicated to protecting your privacy. The library does not collect or archive transcripts of chat sessions. The UH Libraries currently use Meebo as their chat provider. Please review their privacy policy if you have additional questions.